FAQ – Frequently Asked Questions

Has your question already been answered? Check out the questions below!

👩‍⚖️ As you may already know, CBD exists in a legal grey area, particularly in Sweden but also in other EU countries.

💧 Qanoid only sells CBD products intended for application on the skin. That said, all of our CBD oils contain only organic hemp seed oil and Premium CBD extract, making our CBD oils completely natural and sustainable.

🌱 All components are carefully analyzed in a laboratory to ensure that the products do not contain any heavy metals or traces of pesticides, making our oils completely safe for the body regardless of how you, as a customer, decide to use them!

❔ Don’t hesitate to contact our support team if you have any further questions or concerns regarding this!

Yes! All of Qanoid’s products are completely THC-free and fully legal for use in Sweden and the rest of Europe.

📦 Every single one of Qanoid’s shipments is sent domestically from our warehouse outside Malmö.

📦 This means that you never have to worry about long delivery times or the products getting stuck along the way.

🔬 You can find all lab reports for the current batch at this link.

Unfortunately, Klarna does not allow the sale of CBD products on the Swedish market. However, Klarna is available in other EU countries such as Germany, Finland, or the Netherlands, which is why their logo is visible on our website.

We regularly contact Klarna to see if their terms change and hope to offer Klarna as a payment option to our Swedish customers in the future!

💳 PayU, which is available to our Swedish customers, is a reliable payment provider and is very prominent in the rest of Europe, especially in Poland.

✅ PayU is a very secure payment provider that we have partnered with for several years without any issues.

🔒 So we can confidently guarantee that your information is completely safe.

It depends on where in Europe you are ordering from, but normally the delivery takes about 3-5 business days. In the most remote locations, the package should not take longer than two weeks to arrive. ✉

If you are ordering from a Swedish address, your shipment will be sent domestically via Postnord and will take 1-3 business days to arrive at your door. 📦

So, is CBD legal in Europe or not? Well, that is not an easy question to answer as regulations surrounding CBD are still in their infancy and varies depending on which state you are currently residing in.

Which amount of THC is legal or not change at regular intervals in different countries at different times making it hard to keep track on what is happening where, and at which time.

Example 1: is CBD legal in Sweden?

In Sweden CBD is legal under the condition that the product contains 0.0% THC. However, if you know your chemistry you know that it is impossible for anything to have 0% of anything making CBD products technically illegal in Sweden. However, there are products containing extremely low amounts of THC making it impossible for the standard lab test to find it making the product ‘not-illegal’ as the amount cannot be measured.

Example 2: is CBD legal in the Netherlands?

In the Netherlands on the other hand CBD is legal under the condition that it contains below 0.05% THC

Example 3: is CBD legal in the U.K.?

CBD is legal in the UK under the condition that it contains below 0.2% THC

The moral of the story is that you should ALWAYS check if CBD is legal where you live before ordering any products from our CBD shop.

We are always 100% transparent regarding the contents of our products and you can always find lab-certificates for each product on the product page.  

Although rare, mistakes can always happen. Should you get the wrong product delivered, please contact us at support@qanoid.com and we will make sure that the issue is resolved!

Please enter the order number and attach a picture of the products you received for faster handling.

Unfortunately, we cannot replace the product if the packaging is broken.

The delivery address can only be changed if the order has not yet left our warehouse.

Should you not be able to pick up the order at the specified address, please wait until the shipment is returned to us. When the parcel has returned, we can send it again to the correct address.

Amazing! We are always looking for new and interesting partnerships where we can create value for influencers and content-creators who in the meantime are helping us to spread knowledge about CBD and Qanoid.

Please do not hesitate to contact us to set up a meeting to discuss the matter further!

Amazing! We are always looking for new and exciting partnerships, please do not hesitate to get in touch with us via the form on our Contact Page. You can also contact us by sending an e-mail to wholesale@qanoid.com.

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